What Payment Methods Do We Accept?

We accept: Visa, MasterCard (Credit Cards and Debit Cards)

Is My Personal Information Kept Private?

At Kalixia, we treat all the information shared with us as private and confidential. For further information, please check the Kalixia Privacy policy.

When Will My Order Be Charged?

Payment is taken upon dispatch.

Why Is My Payment Not Accepted When I Try To Place The Order?

This may be due to a failed payment or because it can’t be verified. We suggest you to check your password for your bank account. If the problem persists, please contact your card provider.

Why Has My Order Been Cancelled?

We always try to avoid cancellations where possible, but on rare occasions, we may need to cancel your order if we are unable to fulfil your order. You’ll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.

Why Haven’t I Received My Order Confirmation Email?

Sometimes, these can filter into Junk, spam, or focused folders. Please check there, and we would like to suggest allowing Kalixia as a trusted sender to avoid further inconveniences.